clk444 Privacy Policy

For the purposes of this Privacy Policy, clk444 is the data controller responsible for the personal data you provide when using clk444.org. We are the entity that determines the purposes and means of processing your personal information.

If you have any questions or concerns regarding the way in which clk444 processes your personal data, you may contact our data protection team at any time by writing to [email protected]. Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

When you register and use the clk444 platform, we collect a range of personal information to enable us to provide our services, comply with applicable legal obligations, and protect the security of the platform. The categories of personal data we collect include:

• Identity data: Full name, date of birth, gender, and government-issued identification numbers (such as National ID or passport number) where required for age and identity verification;
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postal code within Bangladesh);
• Financial data: Payment method details (bKash account number, Nagad account number, Rocket account number, Upay account, or bank account and card details), transaction history, deposit and withdrawal amounts, and account balances;
• Technical data: IP address, device type, browser type and version, operating system, session identifiers, and access timestamps;
• Usage data: Pages visited, games played, bets placed, search queries, session duration, and click-stream data;
• Communications data: Records of your interactions with our customer support team, including chat logs, email correspondence, and call notes;
• Verification data: Copies of documents submitted for identity verification, such as national ID scans, passport images, or utility bills used as proof of address.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions. If any such information is inadvertently disclosed to us, it will be deleted promptly and will not be used for any purpose.

clk444 processes your personal data for the following specific purposes, each of which is grounded in a lawful basis:

Where we rely on your consent as the lawful basis for processing — for example, for sending promotional emails about clk444 bonuses, BPL cricket betting offers, or seasonal Eid promotions — you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe link in any marketing email we send you. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

clk444 does not sell, rent, or otherwise commercially disclose your personal data to third parties for their own marketing purposes. We may, however, share your data with carefully selected third-party service providers who assist us in operating the platform, subject to strict contractual obligations to protect your information.

Categories of third parties with whom data may be shared include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely for the purpose of processing your financial transactions;
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming — limited technical identifiers may be shared to facilitate game sessions;
• Identity verification services: Third-party KYC providers engaged to verify the authenticity of identification documents submitted to us;
• Platform security providers: Fraud detection and cybersecurity services that monitor the platform for suspicious activity;
• Legal and regulatory authorities: Where we are required by applicable law, court order, or regulatory directive to disclose personal data — for example, in connection with anti-money laundering investigations.

All third-party data processors engaged by clk444 are contractually bound to process your data only on our instructions, to maintain appropriate security standards, and not to use your data for any purpose beyond those specified in their engagement with clk444.

clk444 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or financial record-keeping obligations — whichever is longer.

As a general guide, the following retention periods apply:

• Active account data: Retained throughout the period your account is open and active;
• Transaction records: Retained for a minimum of 5 years following the date of the transaction, consistent with financial compliance requirements;
• Identity verification documents: Retained for a minimum of 5 years following account closure;
• Customer support records: Retained for 3 years following the resolution of the relevant support interaction;
• Technical and usage data: Retained for up to 24 months in anonymised or aggregated form for analytics purposes.

When personal data is no longer required, it is securely deleted or anonymised in a manner that prevents recovery and re-identification.

clk444 uses cookies, web beacons, and similar tracking technologies on clk444.org to enhance your experience, remember your preferences, and collect anonymous analytics data about how players navigate the platform.

The types of cookies we use are:

• Strictly necessary cookies: Required for the platform to function. These enable you to log in, maintain your session, and use core features. They cannot be disabled;
• Performance cookies: Collect anonymous information about how visitors use the site — such as which pages are visited most and whether error messages are received. This data is used solely to improve the platform;
• Functionality cookies: Allow the platform to remember choices you make (such as your preferred language or display settings) to provide a more personalised experience;
• Analytics cookies: Help us understand aggregate traffic patterns and user behaviour across the platform. Data collected is anonymised and cannot be used to identify individual users.

You can control the placement of cookies on your device through your browser settings. Note that disabling certain cookies may affect the functionality of the clk444 platform, including your ability to log in and complete transactions.

clk444 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for sensitive stored data, including financial records and identity documents;
• Access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Regular security audits and penetration testing of our platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access;
• Incident response procedures to detect, investigate, and respond to data security incidents in a timely manner.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, clk444 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

As a clk444 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: Request a copy of the personal data we hold about you, along with information about how it is processed;
• Right to rectification: Request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: Request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction: Request that we limit how we use your data while a complaint or accuracy dispute is being resolved;
• Right to data portability: Request a machine-readable copy of your personal data in a structured, commonly used format;
• Right to object: Object to processing carried out on the basis of legitimate interest, including direct marketing;
• Right to withdraw consent: Withdraw consent for any processing activity where consent is the stated lawful basis, without affecting prior processing.

We will respond to all rights requests within 14 business days of receipt. In complex cases we may require up to 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before actioning a rights request to protect against unauthorised disclosure.

The clk444 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires date-of-birth disclosure, and accounts where age verification fails are immediately suspended pending investigation.

If you believe that a minor has registered on the clk444 platform, please contact us immediately at [email protected]. We will investigate the matter promptly and, where confirmed, close the account and delete the associated personal data in accordance with our retention policy.

clk444 operates as an international platform, and some of the third-party service providers we work with — including game content providers and security vendors — may store or process your data in countries outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under internationally recognised data protection principles.

Safeguards we apply to international data transfers include: binding contractual clauses with data processors; data processing agreements containing explicit security and confidentiality obligations; and limiting data transfers to service providers who maintain recognised security certifications.

clk444 reviews and updates this Privacy Policy periodically to reflect changes in our practices, applicable legal requirements, or the introduction of new platform features. Any revised Policy will be published on this page with an updated "Effective" date.

Where changes are material — meaning they significantly affect how we collect, use, or share your data — we will provide advance notice via email to your registered address or through an in-platform notification at least 7 days before the revised Policy takes effect. Your continued use of the platform after the effective date of the revised Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way clk444 handles your personal data, please contact our data protection team:

Email: [email protected]
Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)
Response Time: Within 48 hours for general enquiries; 14 business days for formal rights requests

We will acknowledge your complaint within 48 hours and aim to resolve it within 14 business days. If you remain dissatisfied following our response, we will work with you in good faith to identify an appropriate resolution. We are committed to transparent, fair, and timely handling of all privacy-related communications.